Shipping policy

Shipping & Delivery

We ship with New Zealand Couriers (unless stated otherwise). You can expect your order to arrive within 1-3 working days from the time it’s placed.

Dispatch Days:
Orders are dispatched Monday through Wednesday. Please note that Saturday delivery is not available. If you need your order for the weekend, be sure to place it before 12 PM on Wednesday.

Rural Delivery:
Unfortunately, we do not deliver to rural addresses. Rural delivery typically adds 1-2 days to the timeframe, which is unsuitable for our perishable products.

Packaging:
Your order will be securely packaged in a Woolpack liner and cardboard box. The wagyu will be frozen, and ice packs will be included to keep your meat cool. For more information about the Woolpack liner, visit: Planet Protector Packaging.

Order Confirmation:
Once your order is placed, you'll receive a confirmation email. After your order is picked up, you'll get an email from New Zealand Couriers, and it should be delivered the following day. Our packaging is designed to keep your meat cool for up to 48 hours, ensuring it remains fresh even if there are delays.

Non-Signature Delivery:
To ensure prompt delivery, all parcels are sent as non-signature. This means that if no one is home during delivery, the courier will leave the package instead of taking it back.

International Shipping:
Due to the nature of our products, we currently do not offer delivery outside of New Zealand.

If you have any questions, feel free to reach out!